Frequently Asked Questions
Answers to commonly asked questions
There are no formal language requirements however it will be expected of you to have a good comprehension of the language the course is delivered in.
Should any student who has enrolled in a course find that they need to withdraw, please refer to the following refund schedule:
More than 14 days before the start of the course: 90% refund of course fee
14 days or less before the start of the course: No refund
After the start date of the course: No refund
The online course is facilitated through a learning management system. It is the responsibility of the student to ensure that they have the proper hardware and software requirements, along with access to Wi-Fi, to be able to participate in the course. The basic system requirements are as follows:
The online learning experience is best viewed at a minimum of 800x600, which is the average size of a notebook computer. If you want to view on a device with a smaller screen, we recommend downloading the mobile app.
Windows 7 and newer (users on Windows 10 need to download the Windows 10 Anniversary Update to submit assignments)
Mac OSX 10.6 and newer
Linux - chromeOS
Mobile Operating System Native App Support
iOS 7 and newer (versions vary by device)
Android 4.2 and newer
Although the course should be available to all updated browsers, there have been reported issues experienced when browsing with Internet Explorer and we would recommend an alternative browser.
Computer Speed and Processor
Use a computer 5 years old or newer when possible
1GB of RAM
Along with compatibility and web standards, the portal has been carefully crafted to accommodate low bandwidth environments
Minimum of 512kbps
Macintosh: VoiceOver (latest version for Safari)
PC: JAWS (latest version for Internet Explorer)
PC: NVDA (latest version for Firefox)