Frequently Asked Questions
Answers to commonly asked questions
Courses are offered in English. Some courses have Chinese subtitles or voiceover. Where this is available it is highlighted in the individual course page. Please refer to the individual course for more details. The majority of courses also have closed-caption subtitles in English.
There are no formal language requirements however it will be expected of you to have a good comprehension of the language the course is delivered in.
All courses are delivered on-demand. For tutor-led courses. the program is divided into one-week sessions. You must complete each session to progress to the next. New sessions are made available to students each week of their study, and remain open for six months after the conclusion of their studies. Open sessions can be accessed at any time during the course at students’ convenience. For self-directed courses, the entire programme is available for 12 weeks after enrolment to facilitate your self-guided journey.
For more information on what courses are currently on offer please visit the Online Courses page.
The majority of the online courses have closed-caption subtitles in English. This can be accessed by selecting captions in the video window within the Canvas platform.
Should any student who has enrolled in a course find that they need to withdraw, they can do so, and in the circumstances set out below they shall be entitled to a refund. Further detail and information on your rights to withdraw from the courses and receive a refund, and how to exercise them, are set out in the Terms and Conditions.
Tutor Led Courses
Up to 6 days following commencement of the Course: Full refund of course fee
Within 14 days of purchase of the Course: Full refund, subject to pro-rata deductions for course sessions already made available where such withdrawal is made later than 6 days from the commencement of the course.
Within 14 days of purchase: Full refund, less pro rata deduction for any course content accessed prior to cancellation.
The online course is facilitated through a learning management system. It is the responsibility of the student to ensure that they have the proper hardware and software requirements, along with access to Wi-Fi, to be able to participate in the course. The basic system requirements are as follows:
The online learning experience is best viewed at a minimum of 800x600, which is the average size of a notebook computer. If you want to view on a device with a smaller screen, we recommend downloading the mobile app.
Windows 7 and newer (users on Windows 10 need to download the Windows 10 Anniversary Update to submit assignments)
Mac OSX 10.6 and newer
Linux - chromeOS
Mobile Operating System Native App Support
iOS 7 and newer (versions vary by device)
Android 4.2 and newer
Although the course should be available to all updated browsers, there have been reported issues experienced when browsing with Internet Explorer and we would recommend an alternative browser.
Computer Speed and Processor
Use a computer 5 years old or newer when possible
1GB of RAM
Along with compatibility and web standards, the portal has been carefully crafted to accommodate low bandwidth environments
Minimum of 512kbps
Macintosh: VoiceOver (latest version for Safari)
PC: JAWS (latest version for Internet Explorer)
PC: NVDA (latest version for Firefox)